(OP of this thread doesn't mention when he tried to place the freeze, so I can't tell if his report is an indication that the problem is continuing or if it also dates to the early days after the hack was reported.) The people on that thread seem to have attempted to place the freeze in the early days after the hack was reported (early September) when the website was particularly overwhelmed. keep reading for various reports and attempts at solutions for the "no PIN" problem, especially towards the end of the thread). (There are several issues discussed in the thread. Multiple people reported having this "freeze, but no PIN" problem on this thread: viewtopic.php?f=2&t=227693 ("Equifax Credit Freeze 100% online") Glad to hear the freeze was actually successful. I still haven't called the company directly yet. Now I can't even get their web page to load - a problem I really want to fix. I had written a note to my file that I still needed to acquire a PIN, but forgot to follow up on it until this latest data breach. I tried to place a security freeze at Equifax in 2015, and your account of the process sounds exactly like my experience (as far as I can recall). Please let me know if anyone has had this problem and if they found a resolution. The $5 isn't the end of the world, but this is just stupid. Has this happened to anyone else? In my state it appears there would be a $5 fee to retrieve it (although I never got it) and I have to mail away for it. Now, since I received an error when doing this, I never got to the window with the. I tried calling the automated line to freeze my account, and it indeed said there was a freeze on my account. I went back later to try again, and the only option available at this point was to "unfreeze" my account, so it looked like the freeze worked. I filled out the form, clicked next and the browser spun for a while and then I got an error saying it was unable to process my request at this time. ![]() ![]() So, I tried to put a security freeze on at Equifax.
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